Placing an order
When you place an order with us, you are making a offer to buy goods. We will send you an email to confirm we have recieved your order. Once we accept your order a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
Refunds and Returns
In accordance with The UK Consumer Protection (Distance Selling) Regulations 2000 we will refund, exchange or issue credit for goods returned to us within 7 working days. Goods must be returned in their original condition and the customer must pay the postage costs. If an item is faulty we will replace it free of charge. We will issue you with a returns number and will require you to return the faulty product and reimburse you for your return postage. Please do not return items to us without contacting us first.
Credit/Debit Card Security
Our site does not store any sensitive customer information. All credit/debit card details are taken by PayPal and are secured by 128-encrypted sessions.
Payment of Goods
PayPal accept all major credit/debit cards.
We only collect personal information about you (for example your name, address, telephone number and email address) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about products online. Any personal information we collect via our web site will never be released or sold to any companies or individuals outside of Trio Canig. We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
If you wish to contact us about an order please email: [email protected]
Trio Canig, Cae Marl, Llanallgo, Moelfre, Ynys Mon, LL72 8NE